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Hours Full-time, Part-time
Location 51 Shore Drive
Burr Ridge, Illinois

About this job

Come join our award winning company for our Peak Season! We are looking for energetic, detail orientated and dependable Customer Service Representatives. We offer 1st and 2nd shift positions to cover our hours of operations are from Monday - Friday 6:00 am to 10:00 pm and Saturday and Sunday from 8:30 am to 5:00 pm; this would include weekend coverage as well. 

Job Duties:

* Provides information about our products, services, account information and order status
* Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
* Contacts customers in response to inquiries and refers unresolved customer issues to designated departments
* Responds to customers inquires via email 

Requirements:
* High School Diploma or GED required, Associate or Bachelor's degree a plus
* Excellent communication skills and professional and courteous demeanor
* Must have a working knowledge of Microsoft Outlook 
* High volume call center experience and online shopping experience a plus
* Must be able to work in a fast paced environment and work effectively in a team environment
* Bilingual Spanish a plus


PersonalizationMall.com (a wholly owned subsidiary of Bed, Bath and Beyond) offers a wide selection of high-quality, personalized gifts for all recipients and occasions. Our goal is to serve our customers by making personalized gift buying quick and easy. Our revolutionary preview technology takes the guess work out of personalization, by allowing you to see what your gift will look like, personalized with your details, before you buy it!


PERSONALIZED GIFTS FOR LIFE'S CELEBRATIONS!®


PersonalizationMall.com is an equal opportunity employer.