Customer Service (At Home)

Job Type: Full Time/Part TimeLocation: RemoteTeam: Customer CarePub Date: 5/17/17Dillon Digitals LLC partners with well- known companies such as Apple, AT&T and Comcast in order to provide customer service. Working with us will provide you with extra-income that you will be able to make on your own time in the comfort of your home.When XFINITY customers contact us with questions or an issue, we need to be prepared to handle any unique request. That means we need skilled problem-solvers ready to listen and engage thoughtfully with customers as they multitask, create relationships, and think on their feet. People who are able to turn any situation around by providing resolution - and bring top personalized service to each and every customer.XFINITY'S Customer Service Representatives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and creating conversations that place our customers at the center of our business. Changing the customer experience, each customer at a time.For this essential role, you'll need a high school diploma or the equivalent, along with the flexibility to work overtime and weekends.To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application.-Responsible for accurately and confidently handling customer inquiries. Promotes Comcast products and services and makes recommendations that meet customer needs. Relates well to the customer, demonstrates favorable image of the Organization through effective use of soft skills(including active listening and problem solving skills), professional communications and internal/external customer interactions. Exercisessound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.CORE RESPONSIBILITIES:- Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one-time charges, and/or recurring monthly fees. Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements. Corrects discrepancies on customers' billing statements, and researches customer billing situations as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).- Prepares work orders, processes payment information, and attempts to collect delinquent account balances.- Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customerneeds/interests; identifying buying signals and asking for the sale,reselling current value or right-size, delivering a quality customerexperience.- Educates and promotes self service options.- Fundamental understanding of competitive environment and begins to position Comcast's products positively to our customers.- Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.- Demonstrates ability to achieve established goals and performance metrics.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.- Attends training as required.- Works independently, and seeks Supervisor support when necessary.- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.- Other duties and responsibilities as assigned.Must have high speed InternetMust own a working computerMust be able to attend company trainingMust have a home telephone lineJOB SPECIFICATION:-High School or Equivalent-Generally requires 0-2 years related experienceTo apply please visit:http://www.dillondigitals.com/workfromhomeJob Type: ContractSalary: $10.00 /hour