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in East Stroudsburg, PA
Customer Service Representative - Part-time
Hours | Part-time |
---|---|
Location | 528 Seven Bridge Rd East Stroudsburg, Pennsylvania |
About this job
Schedule appointments, conduct surveys and resolve customer service inquiries via inbound/outbound calls and emails. Positive personality with a team player mentality will do well in our work environment. Call 570-216-8900 for more information.
Requirements
Character Traits and Skills
Customer Focus
Customer Service
Data Entry Skills
Listening
Phone Skills
Verbal Communication
Building Relationships
People Skills
Interpersonal Savvy
Problem Solving
Multi-tasking
Duties
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by asking questions; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.