Claims Analyst I - Full-time

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Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!

No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience! JOB SUMMARY
The Claims Analyst I will perform a range of professional claims adjusting and administration work in the receipt, review, and processing of claims and payments regarding damage to customer property. This position will provide assistance to customers and administrative staff and partner with the Regional Red Alert Claims Analyst as assigned.

DUTIES AND RESPONSIBILITIES

• Reviews claims estimates loss and expense costs that are received from claimants or third parties.
• Analyzes, reviews, and adjusts claims for non-Red Alert sites within assigned region as well as Red Alert claims valued at less than $2,500 for accuracy, completeness and eligibility, consults with Claims Manager or peers for assistance as needed.
• Communicates with Account Managers, District Manager, Vice Presidents for any adjustment of a claim
• Communicates with claimants, insurance companies and or any other parties involved with the claim.
• Acts as liaison between corporate and field offices to coordinate the gathering of information that will facilitate proper response to claim losses and legal documents.
• Acts as the liaison to attorneys, insurance companies and individuals investigating any incidents that may result in asset loss
• Comply with state laws, policy and company procedures.
• Assists claimants, providers, and clients with problems or questions regarding their claims and/or policies.
• Handles rental subrogation claims and negotiates settlements to reducing claims costs.
• Examines claim forms, police reports and damage reports to initiate the claims process. Sets up files; when necessary, assigns claim numbers and logs in claims; collects and distributes supporting documents as required.
• Processes new claims and disseminates the claim if necessary to the insurance carrier
• Maintains records and cross reference tickler files for processing collections and or subrogation; initiates necessary correspondence for demand of payment or explanation of actions.
• Processes claim payments; maintains record of accounts; partners with Red Alert Claims Analyst when trends are identified; prepares recommendations, correspondence and backup information to support.
• Monitors and adjusts records in computerized information system for daily status; reviews accounts and prepares various monthly and annual reports.
• Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Partners with Claims Manager providing support for pending claims in litigation
• Settlement Authority level up to $10,000
• Partners with claims manager on projects and development of procedural and process documentation.
• Performs other duties as assigned.

IN BACK UP CAPACITY:
• Performs claims adjusting tasks for Red Alert Claims when the Red Alert Analyst is off site.
• Supports Claims Analyst II role as designated by Claims Manager

Administration
• Enters claims and verifies data for computer processing.
• Creates, edits and communicates claims status to claimants
• Communicates with various service shops for amount of time that a vehicle will be in repair shop.
• Provides rental reservations for claimants and determines number of days for rental compensation.
• Contacts field employees such as AM/DM/ VP or GM when a decision needs to be upheld or reversed
• Closes claim upon completion of denial letter being sent; when claim has been approved for payment and insurance invoices are paid.
• Prepares claims packet to be submitted to a third party appraisal company within threshold.
• Processing of payment of claims and verifies that payments have been made.
• Compiles and prepares statistical data and reports.
• Maintains electronic claim files and includes any and all pertinent documents.

Systems and Standards

Participates in conference calls and other meetings as needed

Maintains strict confidentiality related to claimant and corporate information

Cooperates with management and coworkers to ensure that services are adequately maintained to meet the needs of internal and external customers

Completes all tasks in a timely manner

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and standard operating procedures

Maintains a clean, neat work environment

Treats clients and associates with courtesy, respect, and dignity

Safety and Risk Management

Understands and follows safety and security procedures.

Practices preventative safety procedures as set forth by Towne Park.

Reports all accidents and incidents to their immediate manager, director or vice president.

Uses only equipment trained to use and operates all equipment in a safe manner

Reports all potential high risk areas and safety concerns to their immediate manager, director or vice president

KNOWLEDGE, SKILLS AND ABILITIES

Computer proficiency and technical aptitude with an ability to utilize advanced functions of MS Office (Excel, Word, and Outlook), the internet and various Claims applications and databases.

Ability to work independently to effectively prioritize and plan work activities, uses time efficiently and develops realistic action plans to accomplish required tasks.

Ability to manage several projects simultaneously while working under pressure to meet deadlines.

The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Ability to exercise judgment and discretion in the adjustment of a claim.

Ability to read, analyze and interpret general business correspondence, instruction guides, and training materials.

Excellent verbal communication skills to speak clearly and persuasively in positive or negative situations, demonstrates group presentation skills and participates in meetings.

Excellent written communications skills to provide any necessary correspondence with internal and external customers.

Willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

Ability to look for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); six to twelve months related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents, insurance claims and procedure manuals. Ability to write routine correspondence.

Ability to add, subtracts, multiply and divides.

Ability to define problems collects data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of instruction in written or diagram form.

Skill and ability to use and operate an adding machine, computer, fax machine, scanner and copier.

Must have the skill and ability to use Microsoft Word.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to stand; walk; sit; use hands to finger, grasp, handle or feel objects, tools or controls; reach with hands and arms; talk; and hear.

Specific vision abilities required by the job include close vision and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

The associate must occasionally push, pull, lift and/or move up to 20 pounds.

Working extended hours may be required as needed.

Regular travel is not expected; however, occasional travel around scheduled projects will be necessary