Client Care Coordinator - Full-time

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSMintroductions and quality assurance visits with existing clients. They determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:                                                                             

·         Meet with potential clients and family members to discuss their needs and provide solutions in               the form of a service plan.

·         Conduct Service Inquiries and Care Consultations as needed 

·         Maintain ongoing communication and a consistent follow-up schedule with potential clients and          families who have yet to commit to service.

·         Work with other team members to coordinate various aspects of a client’s care.

·         Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.

·         Create and maintain client and responsible party records documenting all quality assurance meetings.

·         Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).

·         Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality                         assurance program.

·         Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers,               and referral providers/care providers.

·         Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as               receiving the services needed.

·         Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

·         College degree and/or Nursing Background Preferred

·         One year experience in home care, health care or senior-related industry required, an equivalent combination of education and                  work experience may be considered.

·         Must possess a valid driver’s license

Each Home Instead franchise is independently owned and operated.