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Director, Account Management - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Oak Brook, IL Oak Brook, Illinois |
About this job
JOB SUMMARY: Day to day oversight of the Account Managers and Specialists
ESSENTIAL JOB FUNCTIONS:
* Oversee Intermodal Account Managers and Specialists
* Meet or exceed monthly metric goals as set by AVP and VP
* Maintain customer relationships and participate in high level customer meetings
* Oversee assigned account P&L reporting
* Interact with customer and Sales to identify growth opportunities
* Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
* Drive service enhancement by working with operational management and our rail partners
* Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
* Ensure Account Management team is communicating to our customers proactively, professionally and strategically
* Other special projects and duties as assigned
* Bachelor's degree is preferred but not required
* Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
* Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
* Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
* Basic knowledge of accounting procedures preferred but not required
* Proficiency with MS Office software
* Ability to manage employees and assist in their progression
* Occasional travel will be required
OTHER BENEFITS:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
* 401(k) plan with company match
* 3 Medical Plans
* Dental and Vision plans
* Company paid basic life/AD&D insurance
* Supplemental life/AD&D insurance
* Company paid short term disability
* Voluntary short term disability
* Company paid long term disability
* Voluntary term life, critical illness and accident insurance policies
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Scholarship award
* Paid Time Off (PTO)
* Holiday Pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HCT
ESSENTIAL JOB FUNCTIONS:
* Oversee Intermodal Account Managers and Specialists
* Meet or exceed monthly metric goals as set by AVP and VP
* Maintain customer relationships and participate in high level customer meetings
* Oversee assigned account P&L reporting
* Interact with customer and Sales to identify growth opportunities
* Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
* Drive service enhancement by working with operational management and our rail partners
* Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
* Ensure Account Management team is communicating to our customers proactively, professionally and strategically
* Other special projects and duties as assigned
* Bachelor's degree is preferred but not required
* Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
* Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
* Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
* Basic knowledge of accounting procedures preferred but not required
* Proficiency with MS Office software
* Ability to manage employees and assist in their progression
* Occasional travel will be required
OTHER BENEFITS:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
* 401(k) plan with company match
* 3 Medical Plans
* Dental and Vision plans
* Company paid basic life/AD&D insurance
* Supplemental life/AD&D insurance
* Company paid short term disability
* Voluntary short term disability
* Company paid long term disability
* Voluntary term life, critical illness and accident insurance policies
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Scholarship award
* Paid Time Off (PTO)
* Holiday Pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HCT