The job below is no longer available.

You might also like

in Park City, UT

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Park City, UT 84060
Park City, Utah

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Job Summary: Assist in answering all internal and external calls at the resort, and provide extraordinary service to all guests and employees. 

Duties/Responsibilities:

  • Answer the switchboard in a pleasant and courteous manner within 3 rings, and transfer the call to appropriate department or person.
  • Provide superior service to our customers (internal and external) at all times.  
  • Check-in guests at front desk, entering appropriate information into and running necessary reports from computer system; assist in checking guests out of the hotel.
  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
  • Relay maintenance and housekeeping requests to proper staff members.
  • Run various computer reports (checkouts, guest lists and the like).
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Assist in the cleanliness and general maintenance of the front desk and reception area.
  • Perform other tasks as assigned the Front Office Manager.

Qualifiations: 

  • High School education - preferred. 
  • Previous guest service experience - preferred.
  • Basic reading, spelling, math and typing skills with computer data entry experience - preferred. 
  • Ability to converse clearly and comfortably with many different types of people - required.
  • Ability to deal courteously and efficiently with customers and other company personnel - required.
  • Neat appearance and good social manners - required. 
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services as well as general information about the area.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140869