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in New Hope, PA

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About this job

The New Hope Railroad is seeking highly motivated and energized individuals with engaging personalities to work in various part-time customer service and other staff positions.

Passenger Service Staff will cross-train in several positions, notably - Bartenders, Gift Shop Clerks, Photographers, Photo Printers, Parking Lot Attendants, and more...

Select passenger service staff may eligible for advancement to shift leaders and other key positions. 

The primary purpose of these positions is to interact with customers.

- Assist customers with anything they may need as it relates to their ride experience as well as with purchasing tickets and/or retail items.

- Performs other work as directed by supervision.

- Possess strong interpersonal skills, including the ability to interact effectively with diverse personalities and individuals of all levels within and outside the organization.

- Excellent verbal skills.

- Honest, trustworthy, and dependable.

- Strong work ethic, dedicated, and focused.

- High energy level, comfortable handling multiple tasks in conjunction with day to day activities.

- Good reasoning abilities, sound judgment.

- Excellent communication skills.

- All attendants will follow all policies and procedures. We strive to make every customer experience one that leaves a lasting positive impression.

- Attendants will be required to wear designated attire.

RESPONSIBILITIES:

Always engage customers and answer questions in a friendly manner.

Properly enter cash and credit card transactions into P.O.S.

Handle cash and make change with accuracy.

Encourage add-on selling, cross-selling, and upgrading to maximize sales.

Provide any additional information/distribute applicable literature to customers.

Cleanliness and neatness of interior and immediate exterior of property, facilities & equipment.

Report any unusual activity, safety concerns, repairs needed, product expiration, defective merchandise, etc. to the Manager on Duty immediately.

Complete any "side work" as instructed by the Manager on Duty.

SKILLS REQUIRED:

Cheerful disposition

Multi-tasking.

Customer service. (friendly, cooperative, patient, and informative)

Communication. Ability to speak clearly and comfortably with guests and other staff members while maintaining eye-contact.

Organization. Quick and thorough.

Basic computer skills.

Basic math skills.

PHYSICAL CRITERIA:

The ability to lift 25 pounds regularly

The ability to squat and kneel as required in the performance of the position

The ability to stand for prolonged periods of time

The ability to respond quickly to sounds

The ability to move safely over uneven terrain or in confined spaces

The ability to see and respond to dangerous situations

The ability to safely climb ladders and steps while carrying 25 pounds

The ability to work in extreme weather

ABOUT THE RAILROAD

The New Hope Railroad is nestled 37 miles outside of Philadelphia in Bucks County’s premiere destination; New Hope, Pennsylvania. A Delaware river town chock-full of niche shops and restaurants, a fitting locale for a day or night out with friends & family. We provide a glimpse into travel of a bygone era on historic trains traveling over tracks that were laid in 1891 by the North-East Pennsylvania Railroad.

Join us on an entertaining and educational adventure perfect for riders of all ages and interests as you journey through the hills and valleys of beautiful Bucks County.

Relive the golden age of rail travel and take a front-row seat as you take in the passing scenery of streams, scenic farmland, historic buildings, bridges, and surroundings. On-board narration, provided on most trips, details the history and folklore of the railroad, the towns, as well as points of interest along the line.

The New Hope Railroad hosts year-round journeys that capture the mystique of rail travel;

Traditional Excursions featuring live narration, Breakfast, Lunch, and Dinner on the rails, Specialty seasonal excursions, notably our Fall Foliage trips in October, and our famous, annual family tradition “The North Pole Express.”

32 W Bridge St. New Hope, PA 18938-1303