Service Coordinator (Staff Level) - Full-time

Home Instead Senior Care is looking for caring and compassionate Staff Level Service Coordinator to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

The Service Coordinator (Staff Level) is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator (Staff Level) is the primary coordinator and is responsible for scheduling a large number of clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. The Service Coordinator (Staff Level) will also have the primary responsibility for the managing the:

Primary responsibilities include, but are not limited to:

• Reflect the values of Home Instead Senior Care.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Conduct Service Inquiries and Care Consultations following the consultative sales process.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Manage CAREGiver’s overtime by keeping the overtime hours at or below the acceptable limits.
• Some on-call for evenings and weekends are necessary.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

• College Degree in Health related field or the equivalent
• Five (5) to ten (10) years of related Home Health Agency experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

We provide competitive pay and benefits. Find out more about this fulfilling career opportunity at homeinstead.com.

Each Home Instead franchise is independently owned and operated.