Shift Leader

Shift Leader

We are currently seeking Shift Leaders who will grow with us to become the future leaders of our Company. Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders are responsible for ensuring the implementation of all company and franchise standard operational procedures and making sure that every customer receives high quality food and great customer service in a very clean restaurant.

Essential Duties:

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for crew members, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new crewmembers
• Operates cash register and voids transactions as needed while following all company cash handling policies and procedures, and maintains proper security of cash at all times
• Ensures enough food is prepared for the day prior to restaurant opening and ensure restaurant is properly cleaned after store closing
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with food safety standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management