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Host - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Grand Rapids, MI Grand Rapids, Michigan |
About this job
Are you an organized planner type and do you enjoy meeting new people?
Hosts | Join Our Wheelhouse Team
Wheelhouse is a new culinary hotspot in town with an opportunity for an experienced Host to join Meritage's flagship restaurant in downtown Grand Rapids!
POSITION SUMMARY
Our Hosts are the first impression our guests have when they walk in the door and are depended upon to consistently deliver uncommon hospitality with a welcoming smile and prompt, courteous service when greeting and seating all our guests, in person and when handling phone inquiries.
Job Title: Hosts
Reports to: Dining Room Manager
Location: Downtown Grand Rapids, Michigan
Education: High School Diploma or equivalent experience desirable
Experience: Host or customer service experience in a restaurant or retail work environment preferred
Skills: Strong organizational and communication skills will help you succeed in this position
Growth Potential: Starting as a Host is a great entry-level position to work as a Server and in our Special Events team
Compensation: Hourly pay, flexibility, meal discounts and dynamic work environment in an all-new modern downtown restaurant!
ESSENTIAL RESPONSIBILITIES:
- Greet guests positively, as a representation of their first interaction with the restaurant.
- Determine seating capacity guests require for their party size and accommodate any special arrangements. Provide guests with a wait time determined by the number of tables that will soon become available.
- Properly seat guests in by rotating between various sections to ensure servers can provide fast and friendly customer service to each guest.
- Maintain a record of table availability at the server station to be able to quickly identify where to seat new guests.
- Organize food menus, LTO menus, kid’s menus, and other promotional material and ensure they are properly distributed to each guest.
- Maintain menus by cleaning them at the end of each shift and only allowing presentable menus to remain in the rotation.
- Take reservations over the phone, and make sure all arrangements are documented with the guests’ name, phone number, the number of people expected in their party, and time of arrival.
- Continually conduct secondary work during times when the restaurant is not as busy. This could include but is not limited to, sweeping the entrance area, washing windows, wiping down children’s booster seats, and assisting servers with maintaining their sections.
WORKING CONDITIONS
This role will require some physical demand including standing, walking, bending, and lifting/carrying up to 25lbs. Working in the front of the house at the front entry of the restaurant in a moderately controlled environment, interacting with customers.
HOW TO APPLY: Click on the APPLY NOW button and be sure to include your work experience or upload your resume. Please introduce yourself in the cover letter box by telling us why you want this role with us!
Our company: Inspired by Opportunity, Success through Service. In addition to owning over 170 Wendy's Restaurants in several states, Meritage Hospitality Group also owns and operates four Michigan-based Casual Dining concepts including Freighters Eatery & Taproom, Twisted Rooster, Crooked Goose, and Wheelhouse Kitchen & Cocktails.
Wheelhouse Kitchen & Cocktails features a contemporary twist on classic American bistro fare with seasonal recipes inspired by our Chef’s ongoing partnership with local suppliers. The distinctive menu is complemented by a list of artisan cocktails, select wines, and Michigan craft brews. Situated in the heart of downtown Grand Rapids, the restaurant is as lively as its setting in the Arena Place district. The multi-faceted concept is your neighborhood “go-to” for leisure or business. The large bar and porch hosts over 85 seats, making it the perfect place to unwind after work or enjoy a pre-concert cocktail. Additionally, the versatility of the dining room provides a relaxing space for an intimate dinner, featuring a menu that appeals to the foodie in all of us.
We look forward to your application!