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Hours Full-time, Part-time
Location Grand Rapids, MI
Grand Rapids, Michigan

About this job


Servers | Join Our Wheelhouse Team
 
Do you enjoy working with people and having the ability to control how much money you make?
 

Our company: Inspired by Opportunity, Success through Service.  In addition to owning over 180 Wendy's Restaurants in eight states, Meritage Hospitality Group also owns and operates four Michigan-based Casual Dining concepts including Twisted Rooster, Crooked Goose, Freighters Eatery & Taproom and our newest concept, Wheelhouse Kitchen & Cocktails. 

Wheelhouse Kitchen & Cocktails features a contemporary twist on classic American bistro fare with seasonal recipes inspired by our Chef’s ongoing partnership with local suppliers.  The distinctive menu is complemented by a list of artisan cocktails, select wines, and Michigan craft brews. Situated in the heart of downtown Grand Rapids, the restaurant is as lively as its setting in the Arena Place district. The multi-faceted concept is your neighborhood “go-to” for leisure or business. The large bar and porch hosts over 85 seats, making it the perfect place to unwind after work or enjoy a pre-concert cocktail. Additionally, the versatility of the dining room provides a relaxing space for an intimate dinner, featuring a menu that appeals to the foodie in all of us.  

Wheelhouse is a new culinary hotspot in town with an exciting opportunity for friendly and professional Servers to join our team.

POSITION SUMMARY

Our Servers represent the "face" of our restaurant brand by providing and maintaining an atmosphere of uncommon hospitality for guests throughout their dining experience.  This is achieved by delivering timely service and by treating our guests, teammates, and communities like friends and family.

Job Title: Server
Reports to: Dining Room Manager
Location: Downtown Grand Rapids, Michigan
Education: High School Diploma or equivalent experience and any mixology courses desirable
Experience: Customer service or Host experience. 1-2 years as a Server in a high volume casual dining restaurant preferred 
Growth Potential: Starting as a Server is a great entry-level position to work toward a Dining Room Supervisor and Manager
Compensation: Hourly pay with unlimited tip potential, flexible shifts, meal discounts, and dynamic downtown work environment!


ESSENTIAL RESPONSIBILITIES:
  • Greeting guests at their tables with a positive friendly attitude and ensure every individual is made to feel like a valued guest.
  • Asking guests, within the first two minutes of seating, for their drink and appetizer orders.
  • Engaging with guests to make menu item suggestions, upsell additional items, and take their orders within 5 minutes of receiving their drinks and appetizers.
  • Entering orders into the POS quickly and accurately so the kitchen can begin preparing the meals in the manner the guest requested to avoid food waste.
  • Delivering food to guests as soon as their entire order is available and checking the order is to their satisfaction.
  • Regularly checking in with guests throughout their meal to ensure they are enjoying their experience and addressing any additional orders/needs.
  • Educating and upselling guests on dessert options and making suggestions on what to order.
  • Working with Managers to resolve any guest issues when necessary.
  • Sell gift certificates or to-go items to guests.
  • Provide guests with their bill and offer to-go boxes as needed.
  • Process payments in a prompt and timely manner, ensuring payment is made in full.


WORKING CONDITIONS

This role will require some physical demand including standing, walking, bending, and lifting/carrying up to 10-25lbs.  Working in the front of house interacting with customers and primarily making trips to the back of the house for order pickup and assistance with stocking.

HOW TO APPLY:

Click on the APPLY NOW button and be sure to attach your experience or resume.  Please introduce yourself in the cover letter box by telling us why you want this role with us!
 

Meritage Hospitality Group is an Equal Opportunity Employer