Guest Service and Sales Agent - FT & PT - Winter Seasonal - Vail Mountain (DH) - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Guest Service & Sales Agent is part of the Product Sales & Services (PSS) Department and will be responsible for providing excellent customer service and sales of lift tickets, season passes, ski school, or Adventure Ridge Activities. As a PSS Sales Agent, you will receive a high level of guest interaction and will be the face of Vail! This position will require a person that is commitment to providing Vail Mountain guest with an Experience of a Lifetime through outstanding customer services and properly pairing products with the guests needs.  The Guest Service & Sales Agent is responsible for learning and mastering sales & guest service best practices. We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of integrity, have a high level of computer proficiency, like to have fun, have a passion for the outdoors & Vail Mountain products, are well disciplined, and take pride in their work.

Responsibilities include (but are not limited to):

• Deliver outstanding guest service
• Understand products offered and pair guests with best product fit
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
• Accurately and efficiently process lift, capture guest data, provide access products while engaging the guests. 
• Make suitable recommendations on products to meet the guests’ needs and the business objectives.
• Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Creating a fun and professional work experience while communicating in a courteous and respectful manner.
• Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions.
• Perform daily sales and closing and be held responsible for your end of day point of sale audit.
• Work on a computer with a high degree of accuracy and efficient speed.
• Must be able to interact with guest and work on a computer at the same time.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings and development courses.
• Willing to cross-train and work in all areas/locations of PSS.
• Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
• Perform other duties as appropriate.

Qualifications:

• High school diploma or equivalent - required.
• Proficient on Microsoft applications and/or POS software - required.
• Ability to communicate fluently and effectively in English - required.
• Typing skills with an emphasis on data collection - required.
• Ability to answer questions and speak intelligently about all resort products - required.
• Fun, outgoing personality traits - required.
• Take timeliness and deliverable tasks seriously - required.
• Must be able to work alone or with a team - required.
• Ability to develop a quick rapport with clients - required.
• Ability to stay calm in busy and stressful situations - required.
• Prior experience with (resort) POS software - preferred.
• Experienced and/or conversational in a foreign language - preferred.
• Previous guest service experience - preferred.
• College Degree - preferred.
• Cash handling experience - preferred.

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140744