Frontline Ops Supervisor, Product Sales & Services - Northstar California Resort - Winter Seaso

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

PSS Frontline Supervisor– Full Time – Winter 2017-18 – Northstar, CA

The Product Sales & Services Department is responsible for selling tickets, season passes, ski school products, and fulfilling pre-purchased sales orders at Northstar’s Season Pass & Ticketing locations. 

This position provides a great opportunity for growth and will train you to have full knowledge of our products, services and guest offerings. As a PSS Frontline Supervisor you will oversee an assigned office location for the day in regards to all pass, ticketing, group sales and adult ski school fulfillment. This position will oversee anywhere from 4 to 10 employees per location and is in charge of daily operating duties per assigned location. We are looking for customer service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.

PSS Locations in Northstar Village:

• Village Ticket & Pass Office
• Gondola Ticket & Pass Office
• Northstar Sports – Village Ski Rental / Indoor Ticketing & Pass location
• Northstar Sports – Ticketing & Pass Windows

Essential Job Responsibilities Include:

• Deliver exceptional guest service to internal and external guests.
• Develop an in-depth knowledge of all resort product offerings and sales modules (apps). Troubleshoot product issues and follow up with the appropriate staff or guest in a timely manner.
• Provide accurate resort, village, and local information to the guest.
• Display accurate cash handling skills, perform and oversee the daily sales and close procedures while following company and departmental policies and procedures.
• Communicate in a courteous, respectful, and professional manner to all internal and external guests.
• Understand and adhere to all departmental and company policies and procedures.
• Assist in the resolution of all guest complaints within company guidelines; handle all guest concerns and suggestions; ability to determine when you can handle an issue, and when it needs to brought to the attention of others, i.e. Department Manager, PSS Director, etc.
• Willingness to be part of a cohesive management team working with multiple departments.
• Assist in the hiring, training, supervising, and guiding of staff to achieve specific goals and objectives.
• Meet service level objectives and department goals as set forth by immediate supervisor.
• Ability to create a positive and supportive environment for PSS staff, i.e. encouraging questions from staff, acting as a behavioral role model for staff, being a source of support and information, etc.
• Ability to address employee issues in a timely, professional manner; documenting issue and/or referring to others, if necessary.
• Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses.
• Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort.
• Perform other duties as assigned.

Requirements:

• High School diploma or equivalent,
• Experience in a supervisor or leadership role,
• Experience with point-of-sale software (RPOS, RTP, or similar),
• Strong communication skills; must be able to use proper English and grammar in speech and writing at all times,
• Ability to pass a background check,
• Able to lift and carry 20 lbs,
• Able to stand for long periods of time.

Preferred Skills and Experience:

• Have fun! Be outgoing! Be creative! Take ownership of your operations and take it to the next level,
• Previous extensive guest service experience preferred,
• College degree preferred,
• Ability to maintain composure and professionalism under pressure in a high paced work environment,
• Able to work independently as well with a team,
• Strong attention to detail,
• Must enjoy working with people in a high paced work environment,
• Strong computer skills with advanced understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
• Prior experience with Resort POS software preferred; preferably 2-3 winter seasons working with the following RPOS modules:  Access Products, Advanced Sales, Pass/Media Sales, Private Lessons, Ski School Tools (for inventory pool management), Reports, etc.
• Prior cash handling experience preferred.

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140739