Guest Services Agent - Kirkwood Mountain Resort - Winter Seasonal - Full Time & Part Time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Guest Service Agent

The Guest Services Agent position requires energetic, outgoing, and enthusiastic individuals who enjoy the outdoors and are interested in helping our guest with their experience while at Kirkwood Mountain Resort. Our goal is to help the Guests have an exceptional, ever-lasting experience. A Guest Service Agent requires quick thinking, keen problem solving skills and possess strong communication/people skills. Also, must have the ability to work in extreme weather conditions and work independently with minimal supervision. 

Additional responsibilities include (but are not limited to):

• Actively seek out guests needing direction during their visit to Kirkwood.
• Is well versed in all products, programs and amenities that the resort offers. Creates a system to communicate and educate employees on resort offerings.
• Resolves complaints to the guest’s and KMR’s satisfaction. Anticipates and answers guest’s questions as needed
• Able to profile guest and make sure they are going to end up in the appropriate location for their service needs.
• Collecting, categorizing, and distributing Lost and Found items.
• Assist with In-Valley Shuttle Dispatch.
• Assist with Kirkwood Base Area(s) morning opening duties and readiness.
• Presents a professional attitude in appearance and communication at all times.
• Performs special projects or other duties as assigned from time to time.

• Ensure Base Areas are ready for guests on a daily basis-this likely includes shoveling lots of snow-(hopefully)

Requirements:

• One year related experience and/or training in the ski resort industry,
• At least 1 year of customer service experience,
• Able to work in all weather conditions including snow and sunshine,
• Ability to read, write, speak, and comprehend English language proficiently,

• Able to work a flexible schedule including weekends and holidays,
• Must be able to lift a minimum of 30 lbs,
• Must be able to work indoor and outdoor in extreme winter conditions,
• Must be able to stand for long periods of time.
• Must be able to shovel snow

Additional Preferred Skills:

• Approachable, friendly, and a problem solver,
• Excellent verbal and written communication skills in English,
• MS Office proficient; Word, Excel, PowerPoint, Outlook,
• Excellent organizational/time management skills,
• Ability to multitask, stays calm in stressful situations, and work independently with minimal supervision.
• Must work well with others in a busy team environment,
• Ability to communicate professionally with coworkers, customers and vendors.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources.

• Associate’s Degree (AA) or equivalent from two-year college or technical school; or equivalent related work experience.

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140618