Kitchen Manager - Full-time

The Kitchen Director’s role at Chick-fil-A @ Garden State Plaza is to manage the daily operations of the Kitchen.  The Kitchen Director is expected to be the Ambassador, leader and critical component in ensuring that the restaurant is successful in all aspects of the Create Raving Fans model through each experience in Back of the House. The following responsibilities have been identified in order to more clearly delineate the Kitchen Management structure within Chick-fil-A that will allow the Kitchen Director to fulfill this role:

Duties and Responsibilities:
 
Business Activities:

• Takes responsibility for the business performance of the restaurant
• Analyzes and plans restaurant sales levels and profitability
• Prepares reports at the end of the shift/week, including staff control, food control and sales.
• Creates and executes plans for department sales, profit and staff development.
• Sets budgets and/or agreeing them with senior management.

 
Kitchen Management:

• Organizing and supervising the shifts of kitchen, and cleaning staff.
• Motivating staff during demanding service periods
• Managing stock and helping to ensure that stations stay stocked during service
• Ordering food and supplies from vendors
• Managing schedules, vacations, requests for time off and station rotations of line cooks
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, 6KC, HEARD Model, and Delivering Second Mile Service

Housekeeping:

• Maintains high standards of quality control, hygiene, and health and safety.
• Checks stock levels and orders supplies.
• Prepares cash drawers and provides petty cash as required
• Helps in any area of the restaurant when circumstances dictate.

• TMDP certified 
• Available to work a minimum of 40 hours per week 
• Understand the expectation of Chick-fil-A customer service standards.
• Consistently executes procedures with excellence
• Must have a high school diploma or equivalen for Associate's degree

• Focus on systematically and effectively communicating all Customer Experience related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Knowledgeable with all procedures and works with a sense of urgency
• Passion for developing people and possess strong leadership skills.
• Strategic thinker, Goal-oriented, strong technology skills
• Great communicator both in handling difficult situations and a diverse team.
• Understand the fundamentals of every position on the team.
• Mature and dependable
• Outgoing/friendly/patient
• Leader (track record of achievement); Desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Passion for procedural discipline
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level