Holiday Help, Ticket & Pass Sales - Full Time & Part Time - Park City Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Spend your Holidays with us!  Competitive pay and a free ski pass! 

Ticket and Pass Sales Agents are a part of the Product Sales & Services (PSS) Department and are responsible for selling tickets and season passes at various ticket office locations. Agents deliver outstanding customer service and provide quality information about all Park City/Vail products and services to all our guests. They are required to request and input guest data accurately and quickly during customer transactions, reconcile cash and receipts at end of shift, fulfill pre-ordered products, provide administrative and phone support, and perform other duties as assigned.

Responsibilities Include (but are not limited to):

• Provide EXCEPTIONAL guest service
• Accurately and efficiently process lift access products, activity products, and/or ski school products while capturing guest data.
• Make suitable product recommendations to meet guest needs and business objectives.
• Handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Assist and follow through with resolution of guest complaints, concerns and suggestions.
• Perform daily sales and closing procedures and be held responsible for your end of day point of sale audit.
• Multi-task - interact with guests and perform computer sales functions at the same time.
• Create a fun and professional work environment.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings as required.
• Be willing to cross-train and work in all areas/locations of PSS as required.
• Take initiative to perform “out of the box” duties/actions for internal and external guests.
• Perform other duties as appropriate.

Schedule: Must be available to work most days between December 17th and January 2nd - you will be required to work approximately 10 days or 90-100 hours over the Christmas holiday period. A full day of HR training is required prior to Dec 17th, plus 2 days of department training in November or December. Additional availability on weekends and holidays throughout the season would be appreciated.

You will be scheduled 4 or 5 days per week, 8-10 hours per day with a 7:30 a.m. start time.  Employees will be required to work Christmas Day, New Year’s Day, and at least one weekend day per week (including some Sundays if required).

Requirements:

Mandatory work dates are December 17th – January 2nd.

Passionate about guest service and the hospitality/ski industry.

• Comfortable requesting guest information during every transaction.
• Flexible regarding work schedules and able to commit to working weekends and holidays.
• Punctual and can start work at 7:30am each morning.
• Possesses exceptional guest relations and communication skills.
• Has an enthusiastic and outgoing personality.
• Proficient on Microsoft applications and/or POS software.
• Able to communicate fluently and effectively in English.
• Able to retain a high volume of information to answer questions about all resort products.
• Quick to learn and adjust to product and pricing changes.
• Possesses strong organizational and teamwork skills.
• Able to develop a quick rapport with internal and external guests.
• Able to stay calm and perform well in busy and stressful situations.
• At least 16 years of age.

Preferred Skills:

• Previous customer service experience.
• Conversational in a second language – Spanish preferred.
• Cash handling experience.
• Above average typing skills.
• Prior experience with Vail POS software.
• High school diploma or equivalent.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140423