Content Operations Specialist- Sling TV

Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

 Sling TV is the #1 Live TV Streaming Service

(Based on the number of OTT households as reported by comScore as of April 2017)

Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit .

A successful Content Operations Specialist will have the following skills:

• A self-starter that can work a full shift with minimal or no supervision
• General understanding of TV content, specifically high priority assets
• Ability to learn and master internally created tools used to onboard, maintain, and curate content
• Effective verbal and written communications skills
• Creative thinking and problem solving
• Experience using OTT platforms to bring a customer perspective
• Solid experience with Microsoft Excel, Word, Outlook, Adobe Photoshop, and Adobe Illustrator

The Content Operations Specialist is responsible for helping the team maintain Sling’s VOD library by processing content, verifying assets, and maintaining presentation within the app.  Due to this, the candidate must be a self-starter and self-reliant.

Primary responsibilities fall into the following categories:

• Map proper metadata records to all new assets and MDUs (metadata updates)
• Develop an understanding of our high-priority assets to properly prioritize work
• Work with automated testing tools and UAT teams to ensure all assets are available and playable
• Tracking and reporting of new daily encodes received and completed
• Maintain goal of keeping mapping backlog at a minimum
• Work with third party metadata vendors to ensure that mapped records are available and accurate
• Verify all content that Sling is entitled to is received to maintain content parity with competitors
• Issue tracking, reporting, and resolution in coordination with Dish Technologies’ Content Operations Team
• Maintain visual appearance of all assets by tracking missing or incorrect metadata and correct missing or incorrect asset images (linear and VOD)
• Creatively think of solutions to keep a cohesive and appealing presentation of VOD in the Sling UI