Guest Experience Representative - Madison Square Garden - Full-time / Part-time

Responsibilities:

• Pro-actively creating an inviting, welcoming and positive atmosphere at all customer-facing touch-points at MSG and at The Theater at MSG
• GERs are charged with providing personalized guest service and creating positive and memorable guest experiences during sporting, entertainment, and family events
• Responsible for greeting/assisting season ticket holders, fans, and guests in the Arena, Box Office Lobby, Suites Entrances, Premium Clubs, Guest Experience Office and Podiums throughout the Arena
• Distributes giveaways and fan recognition gifts
• Ensures, inspects and makes certain all guest environments are up to MSG standards prior to the start of the event
• Assists in resolving all guest issues during the event. Coordinates seating relocations as necessary  
• Tracks, communicates and follows-up with all guest issues and reports them to the Manager Event Operations  
• Assists with any new customer focused event/activity where it involves GERs
• Partners with key sales account executives and other internal departments to support their needs and the needs of season ticket holders and fans
• Greets and validates guest entry into premium club areas. Works closely with VIP Services and escorts high profile guests to seating areas
• Assists with suite client needs at concierge locations
• Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary

Qualifications:

• Two years of service experience in a customer service environment, along with excellent verbal and written communication skills
• Exceptional interpersonal skills and be people oriented
• Will have the ability to solve problems, have conflict resolution skills, and handle customer situations in a highly sensitive, heightened and urgent environment
• Must be able to manage heavy volume of customer interaction and multi task in an extremely critical environment
• Prior Arena/Theater experience preferred
• Must be available to work nights, weekends and holidays
• Must be able to stand for extended periods of time
• This position is part time and is scheduled based on events

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.