Account Specialist 2 - Bilingual Spanish/English - Costco Account Maintenance - Sioux Falls, SD

Citi is looking for Bilingual/Spanish agents for this position.

At Citi, we've been tackling the world's toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: that's what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the role of Account Specialist 3's for our Costco Team. These roles are fast-paced, and challenging positions that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication.

On a day-to-day basis here is what our Account Specialist 3's will be called to provide:

* Determines the best responses to moderately complex customer inquiries by choosing from predetermined alternatives.

* Minimizes operating loss through interpretation and adherence to banking rules within established guidelines.

* As required, escalates non-routine issues to appropriate levels.

* Works under general supervision and established procedures.

* May support a range of products/services.

* Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.

* Understands how duties relate/integrate with others in the team/unit.

Work schedule:

Week One: Tuesday to Saturday - Variety of Day Hours - Full-time

Week Two: Mon, Tues, Wed, Thurs, Fri - Variety of Day Hours - Full-time

Every other weekend will be a 3 day weekend off.

About our location:

The Sioux Falls site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi's Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility which contains a cafeteria, fitness center, and an award winning child care and learning center. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

Citigroup Inc. and it subsidiaries ("Citi") are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

NOTE The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.

We find that in order to be successful in these roles Account Specialist 2's should have:

* MUST speak, read and write fluent Spanish

* High level of attention to detail.

* Judgment and decision making - Ability to follow procedures.

* Excellent written and verbal communications - Read and comprehend customer correspondence; utilize system prompts and preformatted letters; ability to create free form outgoing customer response letters.

* System/Industry Knowledge - Preferred credit card industry experience.

* Analytical/Financial - Math skills including adding, subtracting, multiplying and dividing using a desktop calculator.

* Data Entry - Enter data into preformatted spreadsheets.

* Must be able to analyze the most difficult cases dealing with financial transactions, payment reallocations, rewards points reallocation, etc.

* Ability to apply concepts and organize work - Follow structured procedures.

* High School Diploma/GED or equivalent work experience required.