Call Center Representative - Full-time / Part-time

The Call Center Representative is first point of contact for services related to scheduling an appointment with or sending a message to clinicians across care center sites. This position requires enhanced customer service and communication skills.  The Call Center representative must also have computer skills (e.g. Microsoft Office, IDX and Internet), detailed data collection and comprehensive knowledge of various insurance types (i.e. HMO, PPO, EPO etc). Customer-related services includes but is not limited to; interviewing patients to obtain appropriate demographic information, pre-verification of financial status of each patient, and any additional data recording and input as required by the department/practice (e.g. scheduling protocols and practitioner availability). The representative must be able to communicate, written or verbal, effectively with patients, physicians, and all levels of members associated with the organization. In addition, the representative must conduct job responsibilities in accordance with the Company's Code of Business Conduct, department policies and procedures and appropriate professional standards and applicable state/federal laws. The representative is to exercise discretion and some independent judgment in making decisions while accepting daily direction from their direct supervisor/manager.