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in Charlottesville, VA

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About this job

Krispy Kreme is a great place to work. When you look at us, you see mouth-watering doughnuts. When we look at you, we see the future of our company. As one of the world’s most enduring brands, Krispy Kreme will help you realize your potential and build a career that is sweeter than you could ever imagine.

Team Member

Position Summary

Team Member–is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set.

Principal Duties and Responsibilities:

  • Answering questions and providing courteous service to customers
  • Taking and completing orders accurately and efficiently
  • Politely engaging in suggestive selling techniques
  • Accepting payment for product and delivering correct change
  • Inspecting product for quality according to Krispy Kreme company standards
  • Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) **
  • Restocking products to guarantee freshness
  • Unloading delivery trucks
  • Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks
  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
  • Offer product samples to customers at GM’s discretion
  • Other miscellaneous duties as assigned

Performing sanitation duties in order to maintain an internal and external clean, safe, and sanitary shop. Including but not limited to:

  • Sweeping and mopping all required areas inside the store.
  • Cleaning, sanitizing and stocking bathrooms
  • Cleaning and sanitizing tables and chairs in customer area
  • Emptying interior and exterior trash receptacles
  • Ensuring the parking lot and surrounding areas are kept clean
  • Washing windows

Related Skills

  • Cross train in load out

Essential skills and Experience:

  • Excellent customer service skills required
  • Excellent communication skills required
  • Basic mathematical skills, enough to handle various sums of money, required
  • Basic literacy skills required
  • Must be able to pass Drug Screen and criminal background check

Nonessential skills and Experience:

  • High school diploma or equivalent preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying
  • Bending
  • Stooping
  • Grasping
  • Standing
  • Twisting
  • Lifting
  • Walking
  • Communicating with customers and co-workers
  • Sweeping
  • Writing
  • Mopping
  • Packing doughnut boxes

  • Physical Requirements

    • Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently
    • Using cleaning materials and equipment
    • Ability to reach the counter or drive through
    • Must be able to grasp products without crushing
    • Visual/Audible Acuity Requirements
    • Must be able to read product boxes, labels and measuring devices
    • Must be able to communicate with and understand customers and co-workers

    Working Conditions:

    • The worker is subject to inside environmental conditions
    • Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour
    • Worker is subject to noise in the production/processing area to the extent that they may have to shout to be heard

    Requirements

    Krispy Kreme is a great place to work. When you look at us, you see mouth-watering doughnuts. When we look at you, we see the future of our company. As one of the world’s most enduring brands, Krispy Kreme will help you realize your potential and build a career that is sweeter than you could ever imagine.

    Product Specialist

    Position Summary

    Product Specialists are responsible for preparing all products to a level that meets Krispy Kreme standards and in turn, satisfying the customer. This includes preparing the dough, the yeast brew, the glaze, and the fillings. Additionally, product specialists monitor all products and attempt to correct any problems that occur during the production process.

    Principal Duties and Responsibilities:

    Production

    • Producing a finished product that meets Krispy Kreme standards
    • Preparing all ingredients necessary for doughnut production - brew, dough, glaze, fillings and icings - using the correct formula
    • Completing a proper production schedule on a regular basis, always seeking to minimize waste
    • Maintaining a correct dough schedule to ensure product freshness
    • Storing doughnuts properly
    • Keeping records of proper times and temperatures for all products prepared
    • Accurately weighing ingredients, measuring liquids, and mixing and frying doughnuts
    • Monitoring proofer, fryer, and other equipment to guarantee all settings are correct
    • Equipment Operation
    • Operating doughnut-making equipment and adhering to the company product standards identified in the Product Specialist Employee Training Manual
    • Operating processing equipment and adhering to the company product standards identified in the Processing Specialist Employee Training Manual
    • Utilizing basic trouble-shooting and problem-solving steps
    • Practicing preventative maintenance and fixing any problems that arise
    • Safety and Sanitation
    • Maintaining a clean, neat uniform at all times
    • Complying with all safety and sanitation standards
    • Practicing “clean as you go” techniques to maintain a clean work area

    Related Skills

    • Assisting retail operations as needed, following the guidelines identified in the Sales Specialist Employee Training Manual

    Leadership

    • Promoting teamwork among fellow employees
    • Maintaining a sincere, courteous demeanor with employees and especially customers
    • Working with management and key staff to improve performance and implement new initiatives
    • Other duties as assigned

    Essential skills and Experience

    • Basic literacy and math skills
    • Ability to identify numbers
    • Ability to read clocks and tell time
    • Excellent customer service skills
    • Attention to detail
    • Ability to reach equipment
    • Organizational and problem solving skills
    • Pass a pre-employment drug screen and criminal background check

    Nonessential skills and Experience:

    • High school diploma or equivalent preferred
    • Previous Job Stability preferred

    Physical Demands and work environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Activity

    • Carrying
    • Bending
    • Stooping
    • Grasping
    • Standing
    • Twisting
    • Lifting Walking
    • Communicating with customers and co-workers
    • Sweeping
    • Writing
    • Mopping
    • Packing doughnut boxes

    Physical Requirements

    • Lifting up to 50 pounds frequently or up to 25 pounds constantly
    • Pulling a cart that may hold up to 50 pounds
    • Using cleaning materials and equipment
    • Ability to reach the counter
    • Must be able to grasp products without crushing

    Visual/Audible Acuity Requirements

    • Must be able to read product boxes, labels and measuring devices

    Working Conditions:

    • The worker is subject to inside environmental conditions.
    • Un air-conditioned production areas may reach temperatures of 100 degrees for more that one hour

    Worker is subject to noise in the production/ processing area to the extent that they may have to shout to be heard.