Overnight Public Safety - Arrowhead - Beaver Creek Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Public Safety Officer will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences.  Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners.  Documentation of all that is done on your shift in a clear and concise manner.  Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.

Other duties include, but are not limited to:

• Answer calls and complaints, and giving pertinent information to property owners & guests
• Analysis and resolution of difficult situations and conversations in a nonconfrontational manner
• Observe the state or condition of the community (structures & activity surrounding) for unusual or hazardous conditions as well as reporting & aiding in the resolution of any problems
• Coordinating efforts with other departments within the community to resolve troublesome situations. 
• Respond to residential & commercial alarms
• Operation & familiarity of residential & commercial alarm panels and systems along with general knowledge of domestic water sensors and mechanical systems
• Communicating with other Arrowhead departments & fellow AHPS staff in a clear, concise, and professional manner in both written and verbal form to ensure awareness of situations of concern
• Proper documentaion of community incidents and general activity
• Control access at main and remote gates
• Maintaining traffic control and parking organization with the Arrowhead Skier Lot requiring standing, outside in cold weather for multiple hours
• Patrol of the entire Arrowhead community both on foot or in a vehicle including the garage, village, and river areas
• Cleaning AH vehicles and gate house (including bathroom)
• Writing and issuing parking violations notices and directing the public in the proper use of parking spaces
• Writing and issuing Arrowhead association violation notices
• Use of Microsoft Office programs
• Use of computerized and mechanical gate operation systems
• Operation of secure key storage system and package delivery (involves lifting & carrying up to 50 lbs.)
• Vehicle jumpstarts, unlocks and tow strap use
• Snow removal (shovelling) from gate house and external gate areas
• Safe operation of Pepper Ball launching bear deterrent equipment
• Having or obtaining and maintaining CPR/First Aid certification
• Providing and protecting an atmosphere respecting the confidentiality and privacy of guests and property owners
• Proper and safe handling of AHPS vehicles and equipment as well as use of provided personal protective equipment

Schedule - Four 10 hour shifts per week.  This could include weekends and overnight shifts as needed.

Qualifications:

• High School Diploma or equivalent - required
• Valid Colorado Drivers License - required
• Acceptable driving record - required
• Familiar with Microsoft Word, Excel and Outlook - required
• Read, write and communicate in English fluently - required
• Lifting and carrying up to 50 lbs - required
• Able to stand for extended periods - required
• Able to sit for extended periods - required
• Able to stoop, kneel, crouch, & crawl - required
• Able to work weekends and holidays - required

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 138656