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Showtime Manager (Food Demo/Sales) - Greater Houston Area
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Spring, TX Spring, Texas |
About this job
Business Unit / Department Mission
* Oversee the Showtime departments to ensure superb customer service and selling
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary
* Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters
* Schedules demo/selling events for total store
* Manages Partner morale and retention
* Provides excellent customer service and works with the staff in the department and the entire store to ensure that standards are upheld
* Ensures availability of demo items
* Prepares work schedules for department
* Orders product to maintain inventory
* Monitors department budget and payroll including product, labor, and expenses
* Builds relationships with Customers and builds customer service through Partners
* Educates Customers one-on-one through active sampling, hand sampling, demos and classes, suggesting serving combinations, scheduling events establish demo schedules
* Designs and executes merchandising programs
* Promotes division and store events through powerful planning, merchandising and taking advantage of traffic
* Achieves sales goals, prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
* Performs all duties of a representative or specialist regularly
* Provides direction, training, and feedback to all department personnel
* Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met
* Responsible for ensuring all sales quotas for selling specialists are met
* Acts as liaison with H-E-B and Vendors
* Purchases products for demonstrations
* Other duties as assigned
EDUCATION and EXPERIENCE preferred:
* Proven leadership experience in a complex environment with multiple direct reports
* Knowledge of competitive market; restaurants, deli, cheese, bakery
* Learning agility
* Highly adaptable
* Successful track record of selling
* Formal culinary/selling training and 2-3 years retail store experience preferred
* Strong Leadership, communication, training and organizational skills
* Passion for selling and service
* Ability to explain features, benefits and technical aspects of full product line
* Experience in ordering, inventory maintenance, and shrink control
* Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
* Maintain sanitation standards throughout the work area
* Ability to work a flexible schedule, including opening, closing, and weekend shifts
* Positive role model
* Ability to lead and inspire a team
* Strong analytical skills
* Strong computer skills preferred (Microsoft Office suite)
* College degree or equivalent experience preferred
* Excellent presentation skills required
* Excellent communication skills required
Physical and Other Requirements
* Must be able to function in a fast-paced retail environment
* Must be able to lift and carry 40 - 50 pounds on an occasional basis of 3 - 25 feet in distance
* Must be able to work extended hours and varying work schedule as dictated by the business
* Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift
* Oversee the Showtime departments to ensure superb customer service and selling
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary
* Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters
* Schedules demo/selling events for total store
* Manages Partner morale and retention
* Provides excellent customer service and works with the staff in the department and the entire store to ensure that standards are upheld
* Ensures availability of demo items
* Prepares work schedules for department
* Orders product to maintain inventory
* Monitors department budget and payroll including product, labor, and expenses
* Builds relationships with Customers and builds customer service through Partners
* Educates Customers one-on-one through active sampling, hand sampling, demos and classes, suggesting serving combinations, scheduling events establish demo schedules
* Designs and executes merchandising programs
* Promotes division and store events through powerful planning, merchandising and taking advantage of traffic
* Achieves sales goals, prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
* Performs all duties of a representative or specialist regularly
* Provides direction, training, and feedback to all department personnel
* Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met
* Responsible for ensuring all sales quotas for selling specialists are met
* Acts as liaison with H-E-B and Vendors
* Purchases products for demonstrations
* Other duties as assigned
EDUCATION and EXPERIENCE preferred:
* Proven leadership experience in a complex environment with multiple direct reports
* Knowledge of competitive market; restaurants, deli, cheese, bakery
* Learning agility
* Highly adaptable
* Successful track record of selling
* Formal culinary/selling training and 2-3 years retail store experience preferred
* Strong Leadership, communication, training and organizational skills
* Passion for selling and service
* Ability to explain features, benefits and technical aspects of full product line
* Experience in ordering, inventory maintenance, and shrink control
* Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
* Maintain sanitation standards throughout the work area
* Ability to work a flexible schedule, including opening, closing, and weekend shifts
* Positive role model
* Ability to lead and inspire a team
* Strong analytical skills
* Strong computer skills preferred (Microsoft Office suite)
* College degree or equivalent experience preferred
* Excellent presentation skills required
* Excellent communication skills required
Physical and Other Requirements
* Must be able to function in a fast-paced retail environment
* Must be able to lift and carry 40 - 50 pounds on an occasional basis of 3 - 25 feet in distance
* Must be able to work extended hours and varying work schedule as dictated by the business
* Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift