Lead Attraction Attendant - Adventure Center Ice Rink - Winter Seasonal - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary

The Keystone Adventure Center is home to the largest Zamboni-maintained outdoor ice rink in North America. The Adventure Center team strives to provide a magical experience to our guests each and every day. Are you service-oriented, enthusiastic, and have a passion for ice skating or the mountains? Do you have experience in customer service, cash handling, or food and beverage? The attraction attendant lead is responsible for a variety of tasks, including providing excellent customer service, renting ice skates, and food and beverage at the snack bar.

Job Responsibilities:

• Greet every guest with a smile and provide exceptional guest service
• Assist customers with skate admission and rentals
• Complete cash and credit card sales and returns on point of sale
• Follow and monitor proper cash handling procedures as outlined in the bank contract and training manual
• Complete food and beverage sales at snack bar, including alcohol sales
• Ability to be self-motivated and willing to work in both fast and slow paced environments
• Assist with staff supervision
• Accurately execute opening and closing procedures, including daily financial reports
• Monitor ice rink to enforce rules and safety guidelines, including acting as a skate guard if intermediate level skater or above
• Utilize the Inventory Pool Viewer to monitor sleigh ride counts and be prepared for check-ins
• Light cleaning and basic maintenance
• Assist with special events  

Job Qualifications:

• High school Degree – required
• College Degree – preferred
• One year previous cash handling experience - required
• 1+ years supervisory experience – required
• 1+ years opening and closing cash registers – preferred
• Bartending experience – preferred
• Previous guest service experience – required
• Flexible schedule including nights, weekends, and holidays – required
• Current TIPS certification or the ability to obtain certification within 60 days of hire- required 
• Must be able to lift and carry up to 50 lbs
• Able to stand for long periods of time
• Fluent in the English language, both written and verbal – required
• Skate sharpening experience- bonus

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 139847