Assistant Manager - Ticket & Pass Sales - Winter Seasonal - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Product Sales Assistant Manager will manage daily operations of offices in each base area and maintain a strong cohesive team to ensure an experience of a lifetime for all guests. The winter seasonal assistant manager will work closely with the Senior Manager and the year-round assistant manager on long-term planning of Product Sales at Keystone Resort. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Hiring of staff from Agents to Supervisors. Additional responsibilities include, but are not limited to

JOB RESPONSIBILITIES:

• Monitor overall quality of offices in both base areas to ensure experience of a lifetime for all guests and employee satisfaction. Create a fun, positive and supportive work environment.
• Drive team to achieve GX Survey, Line Wait, and Data Capture scores for the season.
• Scheduling of staff in all locations to ensure all shifts are filled and the department does not incur excessive labor. Also, recruit staff to pick up extra shifts during busy periods to fill vacant shifts. Monitor all Time & Labor.
• Work with Recreation Audit and PSS Staff to reconcile transaction errors and train staff to prevent recurring errors.
• Review group lift ticket orders from conference services and group sales to ensure proper quantities, pricing, and exceptions are in accordance with standards. Forward orders to group lift ticket office for fulfillment and delivery.
• Work with Senior Manager and the Lifetime Pass office to ensure all policies, procedures, and fulfillment are audited regularly.
• Training and development of PSS Supervisors so that they can independently run offices and perform daily operations.
• Hiring of all PSS staff through collaboration with Talent Acquisition and HR to create strategic hiring plan.
• Develop staff training programs with assistance of PSS Senior Manager.
• Complete mid-season and end-of-season performance appraisals for direct reports.
• Develop working relationship with Scanning to streamline the handling and correction of lift ticket and season pass issues that are encountered at the lifts.
• Develop partnership with Ski & Ride School Product Sales to develop opportunities for cross-selling and cross-training for each type of lift product.

JOB REQUIREMENTS:

• High school education or equivalent - required
• Minimum of 5 years guest relations experience - required
• Minimum of 2 years supervisory experience - required
• Must be computer literate – MS Word, Excel, PeopleSoft, email, etc.  

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 139642