Inside Sales (6712408)

Headway Workforce Solutions is currently seeking an Inside Sales Rep for a contract opportunity in Niles, OH with our partner, an energy industry leader committed to creating innovative and sustainable solutions that move the world forward.

SUMMARY OF FUNCTIONS:

• Interacts with multiple internal departments and direct with customers to provide information and ensure the best customer service possible.
• Communicates with customers to obtain order information, general requests and provides assistance in the absence of Inside Sales Representatives.
• Assists as liaison between planning, engineering, finance, operations, logistics and other internal departments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates Inside Sales Representatives needs with other departments as required to ensure customer service.

MAJOR DUTIES AND RESPONSIBILITIES

• Order maintenance within the SAP system across all product lines. This includes order entry, credits, debits, returns, invoices and Document Management System (DMS) management.
• Support GTS activities for export shipments (GTS) to Arconic standards
• Understand the basics of Titanium manufacturing including material processing and documentation flow.
• General understanding of specifications and manufacturing best practices. This would include industry specifications, customer specific requirements, and export regulations.
• Assist inside sales representatives as needed in the development of quotations, customer status requests, quotation follow-up, production deviations, documentation requests and audit compliance. The communication will include electronic, telephonic, conferences calls, meetings and customer visits.
• Support maintenance of all departmental logs and tracking files. These logs may include quotations to customers made outside of normal contractual requirements, deviation offerings/dispositions and export shipment activity.
• Communicate cross functionally with multiple departments including planning, operations, finance, logistics, Info Systems and legal.
• Creating and manipulating spreadsheets for data clarity and tracking as required.
• Maintain business unit commercial files, soft and hard copy alike including filing.
• Coordinate customer visits/entertainment in compliance with Arconic standards.
• Monitor and maintain department spend control
• Provide assistance and other duties within the commercial department as required or as assigned.

JOB REQUIREMENTS

• Minimum of a 2 year degree is preferred.
• Experience level should be minimum of 2-5 years in customer service, accounting, IT, or similar.
• Proficient in MS Office Applications such as Office, Word, Excel, PowerPoint, among others. Knowledge of SAP a plus.
• Excellent written and oral communication skills as well as strong administrative and organization skills required.

Pay: $18.00 Per Hour

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.