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in Salina, KS
Technical Support Analyst
Hours | Full-time, Part-time |
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Location | Salina, KS Salina, Kansas |
About this job
This position under general supervision installs configures and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software releases custom code third party packages and patches within our standard environment
Manages the image releases with external equipment suppliers
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure
Proactively and efficiently engineers emerging technology features and functions within our standard environment and processes
Develops and executes new Windows and Office deployment project plans and schedules
Ensures third party support contractors meet the defined service levels
Works with Development on the testing of new client based applications and impact of new software on existing Microsoft software such as IE and Windows OS
Documents lessons learned and best practices to expand the knowledge base amongst peers
Resolves critical virus/intrusion attempts on a 24/7 basis Assists other technology engineers in defined project activities
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct.
- Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook
- Proficiency with numeric data analysis; basic interpersonal and communication skills
- Intermediate knowledge in network concepts practices procedures and device integration to network
- Basic presentation skills; demonstrated ability to effectively understand and respond to client issues with effective IS/IT solutions
- Demonstrated self-motivation for staying abreast of emerging technologies
- In-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computing platforms including standard hardware operating system standard applications networking protocols and infrastructure environment
- Demonstrated ability to drive a motor vehicle
The employing subsidiaries of Schwan’s Company are Equal Employment Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin or other protected class.
Req #: 17005246