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Customer Care Chat Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Marietta, Georgia, United States Marietta, Georgia |
About this job
PURPOSE
This position is responsible for answering incoming calls from customers who desire to place orders, respond to inquiries and invoice questions, handle customer complaints, troubleshoot problems and provide product information. In addition, navigate and utilize the company's web site timely with proficiency and accuracy.
The position is directly responsible for communicating with customers via multiple channels, but focusing on a chat service for customers. The person in this role is responsible for interacting with customers on a daily basis during sales and product inquiry transactions with a satisfactory outcome.
Job Requirements
MINIMUM ELIGIBILITY REQUIREMENTS
• High School diploma or equivalent
• 1-2 years of experience in a high-volume call-center
• Excellent communication skills (verbal and written)
• Knowledge of office and clerical processes
• Demonstrated knowledge of customer service principles and practices
• Strong computer skills including MS Office with the ability to learn customer service software applications
• Must be able to type 55 WPM.
• Must possess excellent phone etiquette and customer service skills
• Knowledge of supply chain logistics preferred
• Must be detail oriented and highly organized
• Ability to multi-task, meet call-center metrics and work well in a fast paced environment
ESSENTIAL FUNCTIONS
Customer Service
• Provide customers with excellent service via the phone, email and chat
• Utilize and navigate the company's website in order to provide customers with an exceptional shopping experience
• Handle customer orders from order inception to completion (including follow-up)
• Communicate with store personnel regarding customer orders and logistics
• Handle customer complaints in a professional, courteous and timely manner
• Handle online chat customers through the website
• Handle store support calls
• Responsible for helping to maintain internal CRM system
• Provide support to Level 1 associates
This position is responsible for answering incoming calls from customers who desire to place orders, respond to inquiries and invoice questions, handle customer complaints, troubleshoot problems and provide product information. In addition, navigate and utilize the company's web site timely with proficiency and accuracy.
The position is directly responsible for communicating with customers via multiple channels, but focusing on a chat service for customers. The person in this role is responsible for interacting with customers on a daily basis during sales and product inquiry transactions with a satisfactory outcome.
Job Requirements
MINIMUM ELIGIBILITY REQUIREMENTS
• High School diploma or equivalent
• 1-2 years of experience in a high-volume call-center
• Excellent communication skills (verbal and written)
• Knowledge of office and clerical processes
• Demonstrated knowledge of customer service principles and practices
• Strong computer skills including MS Office with the ability to learn customer service software applications
• Must be able to type 55 WPM.
• Must possess excellent phone etiquette and customer service skills
• Knowledge of supply chain logistics preferred
• Must be detail oriented and highly organized
• Ability to multi-task, meet call-center metrics and work well in a fast paced environment
ESSENTIAL FUNCTIONS
Customer Service
• Provide customers with excellent service via the phone, email and chat
• Utilize and navigate the company's website in order to provide customers with an exceptional shopping experience
• Handle customer orders from order inception to completion (including follow-up)
• Communicate with store personnel regarding customer orders and logistics
• Handle customer complaints in a professional, courteous and timely manner
• Handle online chat customers through the website
• Handle store support calls
• Responsible for helping to maintain internal CRM system
• Provide support to Level 1 associates