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Guest Service Representative
| Hours | Part-time, Full-time |
|---|---|
| Location | 2720 Riverside Dr Macon, Georgia |
About this job
The Magnuson Hotel is looking for a fun energetic person to join our team at the Front Desk.
Hours would be 4-12, weekends a must.
Position Summary: This position is primarily responsible for attending to the needs of guests, especially during check-in and check-out.
Essential Position Functions:
1. Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
2. Provides information to guests about hotel policies, services and amenities.
3. Listens and responds to guests’ inquiries, concerns, and requests for assistance and information about the local area.
4. Handles guest check-in and check-out in an accurate and efficient manner.
5. Enters/changes reservation information on the hotel computer systems.
6. Processes payment from guest and posts charges to guest accounts.
7. Balances shift work and cash drawers.
8. Operates hotel telephone console and uses good telephone etiquette.
9. Sells rooms to guests on the telephone and to “walk-ins”.
10. Knows all components and features of the company's guest service guarantee.
11. Promotes hotel sales and revenue programs.
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