Spa Concierge - One Ski Hill Place - Full Time & Part Time - Year Round - Breckenridge, CO - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

A Spa Concierge at One Ski Hill Place greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers, tour of spa facilities and other amenities as needed.

General Duties:

• The initial and complete source of information regarding all available spa treatments and retail goods.
• Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments and packages.
• Attend product knowledge training
• Check in / out spa guests. Deal with guest issues.
• Complete daily therapist appointment schedule. Update schedules as needed, coordinate with therapists.
• Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
• Follow all spa opening/closing procedures.
• Follow all accounting procedures. Handle and balance all payment transactions.
• Assist with scheduled retail inventory
• Handle all the billing and point-of-sale functions for spa services and retail sales
• Ensure a pleasant visit for each guest
• Assists with special projects/events as requested
• Work as a team with front desk concierges, back of spa therapists and other departments
• Be upbeat and have fun!

Qualifications:

• High school diploma or equivalent
• One year work experience in a related field (spa, hospitality, medical, salon, retail). -required
• Must be able to work weekends, and holidays
• Be able to maintain a regular schedule
• Typing, computer and basic math skills. -required
• Must be proficient in Microsoft Word, Excel, Outlook, Internet Explore and computers in general. –required
• Must be able to communicate effectively in English. -required 
• Bilingual in Spanish or other languages. -preferred
• Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required
• Must possess excellent communication and organizational skills. -required 
• Basic conflict resolution skills. -preferred
• Must be able to lift/push up to 25lbs. -required
• Must be able to stand for up to 8 hours. -required
• Must be able to crouch, stoop, kneel and crawl. -required
• Must be able to communicate by phone. –required
• Must have good organizational skills. –required
• Must be willing to make every guest visit an experience of a lifetime
• Must attend product knowledge training, and departmental meetings
• Partakes in monthly events when required
• First Aid and CPR training - preferred
•  “Can-Do” attitude a must.

Perks & Benefits:

• Special discounts on treatments and products
• Product trainings + free products
• Summer/Ski Pass
• Discounts on Breckenridge activities

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 136902