Front Desk Agent - AYS Operator - Vail Marriott - Year Round - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Performs full range of duties for the At Your Service Desk. Responsible for answering all incoming calls to the hotel and routing calls accordingly. May provide information on amenities, services, and directions to guests; responds to questions regarding billing and charges. Maintains records of guest's issues in Guestware system. May coordinate receipt and delivery of messages for guests.

• Be familiar witht the AM, PM daily checklists to ensure smooth daily operations
• Operate PMS and MARSHA
• Have Knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel
• Have knowledge about room rates, packages, discounts, adn promotions and know how to handle each
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, adn be up to dte with all changes, new procedures and events
• Assist all guests with problems and questions as required.  Ensure that all guest problems are resolved by using the LEARN model
• Answer phones according to the standards of proper etiquette and with in 3 rings
• Be knowledgeable about Marriott Rewards Program
• Handle all duties according to hotel policies, procedures, internal rules, and Marriott Standards.  
• Other duties as assigned

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 139401