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BBT I Field Services Entry Level
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2 Saw Mill River Road, Hawthorne, NY Hawthorne, New York |
About this job
Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's electronic devices. Educates customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs.
- Provides quality internal and external customer service surrounding the Company values
- Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
- Utilizes network tools and troubleshooting knowledge to resolve network problems
- Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
- Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products
- Resolves or escalates customer complaints, as appropriate
- Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or by mobile device
- Represents Company to collect payments and equipment; secures appropriate customer signatures
- Maintains network integrity through preventive maintenance and home certifications.
- Adheres to established maintenance windows for all outages
- Uses small hand tools, power tools, meters, and other test equipment
- Maintains and secures Company truck and equipment
- Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required. Shifts may be Tuesday to Saturday and Sunday to Thursday.
- When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
- Performs other duties as assigned
- Ability to communicate in person and by telephone
- Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
- Hand and finger dexterity to carry and to use tools and equipment as necessary
- Ability to work while standing 50 - 70% of the time
- Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
- Ability to safely lift 75 pounds
- Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.
- Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
- Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
- Ability to drive Company vehicle in a safe and responsible manner
- High school diploma or equivalent
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others