The job below is no longer available.

You might also like

in Charlotte, NC

Use left and right arrow keys to navigate

About this job

HOURS OF OPERATION:  5:00am- 8:00pm                                                                        

JOB PURPOSE: Supported by your GM and management team, the Supervisor will be given the opportunity to train and supervise Crew members; monitor and reinforce food safety standards and procedures; interact with our customers, and execute cost control systems. Our candidate is a results-oriented professional with a strong customer focus.  A Supervisor has effective decision-making skills with the ability to forecast the outcome of each option and determine which option is the best for that particular situation.

Among the key responsibilities of Wendy’s shift supervisors is to be the initial contact between the front line and upper management.  Responsible for ensuring customer and employee satisfaction, resolving customer complaints, and addressing any questions or comments from the customer and employees.  In addition, shift supervisor manages front of the house employees and delegates housekeeping responsibilities.  Responsible for handling food according to Mecklenburg County Health Department Food and Beverage Guidelines and Standards for quality food-service operations.  Being the first point of contact for employees and customers as necessary, to handle disputes.   Ensures that all bank deposits are correct and completed and shifts are covered in an employee’s absence.

 

REQUIREMENTS & QUALIFICATIONS

  • Minimum of 2 years of supervisory experience required
  • Maintain a flexible schedule based on business needs, including mornings, afternoons, evenings, weekends, and holidays.

 

BENEFITS:

  • Discounted Meals
  • Paid Parking
  • Employer-Paid Airport Badging
  • Airport Discounts
  • Participation in Annual Bonus*

*restrictions apply

 

About SB&J Enterprises Inc.

SB&J Enterprises’ mission is to exceed the expectations of our guests, partners, affiliates and ourselves by passionately delivering quality product and exceptional service in an inviting environment, while strengthening the relationships and economy of our local communities.

SB&J Enterprises, Incorporated, a local leader in the airport concession industry, is a family-owned, minority business, operating in Charlotte-Douglas International Airport.  For more than 30 years, SB&J Enterprises, has committed to providing both business and personal travelers, with quality products and outstanding service in a family-friendly environment.