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Client Services Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 7381 Airport View Drive SW Rochester, Minnesota |
About this job
The Affiliated Group is seeking a highly motivated Client Services Representative with excellent communication and problem-solving skills. We want you to join our team!
Basic Function: Acts as a primary contact for client relations and overall account maintenance. Expand relationships with current clients. Mitigate risk through understanding and compliance of regulations.
Major Job Duties/Responsibilities:
- Communication with client base through email, phone, and client specific websites sites.
- Process daily placement of accounts received from client base, report updates to the client regarding placements, daily communication of placements to management.
- Process and handle disputes received from debtors in compliance with company policy, and per regulations at the federal and state specific level.
- Handle account questions or issues presented by the agents.
- Open and process all incoming mail, other duties as assigned.
Qualifications:
- 1 or more years call center/contact center experience preferred.
- 1 or more years of collections experience preferred.
- Previous leadership experience preferred.
- High School Diploma or equivalent.
- Must be able to work well in a fast paced environment and be extremely dynamic.
- Intermediate MS Excel and MS Word required.
Work Behaviors:
- Excellent verbal and written communication skills with the ability to communicate with staff at all levels of authority and build good working relationships with other departments and clients.
- A high level of trust and integrity is required.
- Energetic and enthusiastic with a desire to be successful
- Excellent problem solving and communication skills
- Ability to work with minimal supervision
- Ability to develop and motivate staff
- Ability to work as an engaged and supportive member of the overall center management team
- Ability to plan well and prioritize work.
- Good decision making, skills
- Set's the example for others in appearance, attitude and telephone manner
- Great confidence and excellent business sense
- Ability to set, satisfy and exceed targets
***You must be able to pass a drug test and criminal background check***