Winter Park Resort Central Reservations Sales Agent (winter seasonal)

POSITION SUMMARY
Responsibilities include providing personal, responsive, and professional service to all guests in selling all aspects of guests’ reservations in the Winter Park area, including lodging, air/rail and ground transportation, ski rentals, ski lessons, lift tickets, trip insurance, and other products as they become available. Provides information, answers questions, handles complaints and assists each guest regarding activities and tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Responsibilities also include outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities.


ESSENTIAL DUTIES


Answer telephone in a timely fashion, fax, and e-mail requests for new reservations and information, as well as make changes and cancellations to existing reservations.
Determine client needs using active listening skills and needs determination questions – provide information and available options for client to make an informed decision regarding vacation planning.
Research and source information for lodging, activities, and transportation based on client request and preferred location.
Effectively use upselling and cross-selling techniques to enhance client experience.
Accurately Inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
Accurately and thoroughly input and record reservation data.
Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities
Outbound calling to covert quotes and upsell ancillary products
Participate in specific outbound sales campaigns as assigned
Engage in first phase of problem resolution regarding client complaints.
Continue to align with both the Mission Statement and Core Values of Intrawest Corporation.

EDUCATION & EXPERIENCE REQUIREMENTS

Education: High School diploma or GED
Minimum one season experience with mountain resort and travel industry systems and procedures and Winter Park Vacation products desired
Experience working in fast-paced environment desired
Experience with basic sales techniques, including needs determination, closing sales and upsell


QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

18 years of age or older required
Working knowledge of Microsoft Office and basic computer functionality required
Valid Colorado Driver’s License desired