JOB FAIR - Customer Service / Call Center - Bi-lingual a Plus

PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. We offer a wide array of services through a network of more than 230 PLS stores in twelve states. Through our check cashing, lending and combined superstore locations, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. 

JOB FAIR:

• Date: August 9th
• Time: 9-12 & 1-3
• Location: 800 Jorie Blvd. Oak Brook, IL 60523
• Positions: Customer Care Representatives and Customer Care Lead 

Customer Care Representative:

• Address escalated customer inquiries in a timely manner.
• The ability to communicate clearly and effectively in Spanish is a plus.
• Determine the cause of customer's concerns; explain the best solution for the customer's concern; expedite correction or adjustment and follow-up to ensure resolution.
• Maintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.
• Educate customers by answering product and service questions and suggesting information about other products and services.
• Handle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.
• Maintain a comprehensive knowledge of PLS products and services.
• Maintain a polite and professional telephone manner.
• Meet Quality Assurance requirements and other key performance metrics.
• Other duties as assigned by management.
•  

Customer Care Lead:

• Ensure escalated customer inquiries are handled in a timely manner.
• The ability to communicate clearly and effectively in Spanish is a plus.
• Assist and train Customer Care Representatives with complex inquiries to promote first call resolution.
• Determine the cause of the customer's concern; explain the best solution to solve the concern; expedite correction or adjustment and follow-up to ensure resolution.
• Maintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.
• Educate customers by answering financial products and service questions and suggesting information about other products and service.
• Handle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.
• Identify training needs and support continuous development.
• Meet Quality Assurance requirements and other key performance metrics.
• Ensure new processes and procedures are implemented and used effectively.
• Process and monitor disputes by interviewing, gathering and recording customer details.
• Lead by example by maintaining a comprehensive knowledge of PLS products and services

Physical Requirements:

• Must be able to sit and/or stand for long periods of time
• Ability to lift 15 lbs.

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, ongoing training available. PLS is proud to be an equal employment opportunity employer and drug-free work place.