Cashier/Guest Service

Brand Ambassador
 Has passion for the business and pride in Jack in the Box.
 Inspires team members to embrace the brand.
 Is proud to represent Jack in the Box.

Focus on the Guest
 Treats guests with care and respect.
 Is passionate about serving the guest.
 Has a happy, friendly personality that is engaging to both the guest and other employees.
 Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal
communications and addresses them proactively.
 Handles guest complaints – says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.

Team Skills
 Treats fellow team members with care and respect.
 Is a good team player.
 Has a positive can-do attitude.
 Is dependable and reliable.
 Is willing to help others.
 Keeps calm and does not show signs of stress.
 Is open and willing to work with people of all backgrounds.

Commitment
 Thrives in a fast-paced, high energy, team environment.
 Performs professionally during difficult situations and/or high volume times.
 Takes pride in utilizing systems in the restaurant to produce quality products and keep the
restaurant clean.
 Takes corrective action to resolve issues that could jeopardize food safety or food quality.
 Is flexible and changes direction based on the needs of the business.
 Works with a sense of urgency.
 Knows the products and menu.
 Follows Jack in the Box policies and standards.