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in Chicago, IL

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Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

The Opportunity

Part-time, Seasonal Concessions Supervisor

IL Sportservice, located at Guaranteed Rate Field (333 W. 35th Street, Chicago), manages the concessions and retail operations for a major league baseball team.  We have an exciting opportunity available a part-time, seasonal Supervisor.    Nights and weekend required.   Hours for night baseball games are generally 3:30pm to 11:30pm.  All candidates subject to a pre-employment drug and alcohol test.

Responsibilities:

Oversees operation of assigned concessions outlets, supervises concessions associates and non-profit volunteers, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards

  • Supervises and coordinates activities of concession associates on a per shift basis, including training and enforcing work procedures and service standards
  • Observes, evaluates, and documents job performance of stand attendants, stand leaders, and assists with stand personnel performance
  • Inspects all stands and portables in the assigned area
  • Ensures that all equipment is set up properly and operating efficiently and accurately
  • Ensures all stands, portable carts and surrounding areas remain clean, sanitized, and safe
  • Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management.
  • Cashes out associates following cash handling procedures; investigates “over and shorts” with stand leaders
  • Estimates, requests, and inspects supplies and inventory
  • Ensures accuracy of all deliveries
  • Adheres to and enforces inventory and labor control measures
  • Performs opening and closing procedures for assigned area
  • Performs other duties as assigned
  • Administers pre-shift meetings with assigned stands to inform the stands of changes/updates/important information pertaining to the event

 Non-essential Functions:

  • Assists concession associates in serving guests as business levels demand
  • Assists management in performing inventory counts

 Education & Experience:

  • Minimum of one year experience in foodservice position required; previous experience as a stand attendant or stand manager preferred.
  • Previous cash handling/cashier experience required.
  • Previous supervisory experience preferred. 

 Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to GuestPath’s Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Strong verbal and written communication skills – ability to communicate with staff and to prepare written stand reports after each event.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Highly motivated, ability to take initiative.
  • Ability to work effectively with others
  • Ability to work in fast-paced environment

 Physical Requirements:

  • Frequent walking, throughout entire facility, for entire length of shift
  • Constant standing, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock up to 50 pounds

 Environmental Working Conditions:

  • May be exposed to variable temperatures, including extreme hold and cold, depending on season

We are an EEO Employer