Sammy's Rockstar Host/Hostess

Our Exciting Work Environment

Southland Park Gaming & Racing, owned and operated by Delaware North, features more than 1,900 video gaming machines, electronic blackjack tables, a poker room, live greyhound racing and simulcast wagering.  Southland Park is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Southland Park, guests have an array of options for dining and other entertainment, including the World Market Buffet, Bourbon Street Steakhouse, Sammy Hagar’s Red Rocker Bar and Grill and the Shine Blounge.

 

Responsibilities

The Sammy's Rockstar Host/Hostess greets and seats guests in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards. Must be at least 21 years old. Must be able to obtain an Arkansas Racing License.

 Essential Functions:

• Reviews floor plan and reservation book daily; creates seating chart
• Sets up the Host station according to checklist.
• Greets guests and seats them at tables or in waiting areas
• Seats guests according to seating chart, server rotation and guest preference and provides guests with menus.
• Maintains control of the seating and wait times
• Cleans and maintains Host station; contributes to the cleanliness of the dining and bar areas.
• Inspects dining and serving areas to ensure cleanliness and proper setup.
• Answers any guest questions regarding service, and provides general assistance for guests and employees. 
• Speaks with guests to ensure satisfaction with food and service, and responds to complaints.
• Thanks guests as they are leaving
• Answers restaurant telephone line during assigned hours of operation.

• Performs other duties as assigned

 Non-essential Functions:

• Resets tables after guests leave
• Assists as needed with general cleaning, removing and emptying garbage, bussing tables, and re-stocking supplies and food product.

 Education & Experience:

• Prior experience in guest service environment preferred

 Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Attentive and detailed oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously. 
• Capable of performing specified procedures and following instructions.
• Effective communication skills; ability to communicate with guests and co-workers

 Physical Requirements:

• Ability to remain on feet for entire length of shift
• Ability to maneuver between tables and around corners.
• Frequent walking, bending, lifting, reaching, and stretching.
• Ability to lift and carry up to 35 lbs.
• Visual acuity and hearing sufficient to read seating chart and communicate with guests

 Environmental Working Conditions:

• Indoor, climate-controlled restaurant environment
• May occasionally be exposed to variable temperatures depending on the season

 

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.