Customer Service Agent! - Part-time

Are you looking for a new career opportunity where you are rewarded for working hard but like to have fun? Then CMI wants YOU. Our Carrollton A-Z team is currently seeking Customer Service focused Call Center Agents to become a part of our growing team. We are looking for individuals that have excellent communication and listening skills, and share our company core values of creating a positive and healthy work environment.

Mission: CMI will be the partner of choice in collections and call center services by being a great company with great people that delivers excellent results through performance, service, and integrity.*Become Part of a Winning Team - Join CMI - We can't wait to meet YOU!

Job duties

• Help assist customers in resolving their past due cable television service accounts.
• Responsible for negotiating payment arrangements on past due amounts.
• Preserve/enhance our client’s reputation by maintaining high customer service and empathetic focus to our collection approach
• Follow established CMI policies, procedures, and training guidelines.
• Meet call center goals and productivity standards
• Establish payment arrangements with a sense of urgency and set deadlines
• Serve as an active member of the team contributing to a positive work environment
• Preserve confidentiality and security of sensitive information
• Assist in special projects as requested

Job Requirements:

• Must have High school diploma or equivalent required
• Drug test and clean background required
• Excellent written and verbal communication skills
• Must be able to type at least 25 words per minute
• Strong negotiation skills including excellent LISTENING skills
• Results-oriented
• Genuine desire to learn and succeed
• Proficient on the computer
• Bilingual English/Spanish speaking a plus
• Previous experience in collection or customer service work preferred
• Must enjoy helping others
• Strong work ethic and excellent attendance record

We are proud to offer the following benefit package to all our employees:

• Flexible Work Schedules
• Casual Dress Code
• Great pay with Awesome Bonus opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan with a CMI employer match
• 100% Employee Owned - Employee Stock Ownership Plan
• Employee Referral Bonuses
• Fun Fridays
• Teamwork Environment