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in Coppell, TX

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Hours Full-time
Location 631 S. Royal Lane
Coppell, Texas

About this job

Are you looking for a new career opportunity where you are rewarded for working hard but like to have fun? - then CMI wants YOU . The CMI Group is currently seeking Collections Specialist to become a part of our growing team. We are looking for individuals that have excellent communication and listening skills, and share our company core values of creating a positive and healthy work environment.

Job duties:

  • Help assist customers in resolving their past due cable television service accounts.
  • Responsible for negotiating payment arrangements on past due amounts.
  • Preserve/enhance our client’s reputation by maintaining high customer service and empathetic focus to our collection approach
  • Follow established CMI policies, procedures, and training guidelines.
  • Meet call center goals and productivity standards
  • Establish payment arrangements with a sense of urgency and set deadlines
  • Serve as an active member of the team contributing to a positive work environment
  • Preserve confidentiality and security of sensitive information
  • Assist in special projects as requested

 

Requirements

Job Requirements:

  • Excellent written and verbal communication skills
  • Must be able to type at least 25 words per minute
  • Strong negotiation skills including excellent LISTENING skills
  • Results-oriented
  • Genuine desire to learn and succeed
  • Proficient on the computer
  • Bilingual English/Spanish speaking a plus
  • Previous experience in collection or customer service work preferred
  • High school diploma or equivalent required
  • Must enjoy helping others
  • Strong work ethic and excellent attendance record

We are proud to offer the following benefit package to all our employees:

  • Flexible Work Schedules
  • Casual Dress Code
  • Great pay with Awesome BONUS opportunities
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Plan with a CMI employer match
  • 100% Employee Owned - Employee Stock Ownership Plan
  • Employee Referral Bonuses
  • Fun Fridays
  • Team work Environment

Mission: CMI will be the partner of choice in collections and call center services by being a great company with great people that delivers excellent results through performance, service, and integrity.*Become Part of a Winning Team - Join CMI - We can't wait to meet YOU!