Shift Leader / Manager

Duties and Responsibilities:

• Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers that meets Papa John's standards.  Professionally and  promptly respond to all customer concerns and issues.  Solicit customer feedback, share feedback with the team and use feedback to improve yourself, restaurant operations and build brand loyalty.  Communicate, train and promote quality standards to team members.
• Supervise restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.  Ensure team is quality and customer focused and build a teamwork atomosphere.
• Contribute to sales goals by providing prompt and friendly customer service, build averages through team member product training and sales execution.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS system.  Execute cash management duties.  Assist in managing adequate inventory levels using the company's systems and guidelines to minimize loss.  Manage company's assets by ensuring the restuarant is clean, safe and organized.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   Below is a list of requirements that are representative to knowledge, skill and/or ability required to be successful:

• Attention to Detail:  Follows established guidelines, protocol and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes
• Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results.
• Customer Focused:  Commits to meeting the needs and expectatons of the organization's internal and external customers.
• Initiative:  Takes action proactively; addresses issues or opportunities without supervision; a "Can-Do" attitude.
• Teamwork and Relationship Management:  Works cooperatively with others to accomplish business goals and objectives, initiates and develops relationships with others and demonstrates credibility.

Additional Requirements:

• Must be 21 years or older
• High School Diploma or GED
• Successful and stable employment history
• Be able to lift and/or move up to 50 lbs
• Must be able to work long hours, scheduled or unscheduled
• Ability to lead a team with no supervision
• Work phones and computers