Client Services Director / MSW - Full-time

 
DIRECTOR OF CLIENT SERVICES / MSW
 
Job Description
 
The DIRECTOR OF CLIENT SERVICES is expected to perform a variety of duties in the area of client services.  The DIRECTOR OF CLIENT SERVICES will answer telephone inquiries and perform Care Consultations, Quality Assurance visits and network with professionals in the community in order to develop business.  The position is in our Springfield office and we service Union and Essex Counties.
 
Primary:

• Develop and maintain positive relationships with all clients/family members through care consultations, quality assurance visits, phone calls, cards and special events
• Partner with Director of Nursing to best address clients’ needs
• Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service
• Develop and maintain a relationship with the collaterals of each client – reaching out to professionals in the community that are potential referral sources
• Counsel CAREGivers on quality concerns
• Conduct client/CAREGiver introductions as needed
• Enter and maintain accurate client and CAREGivers records

 
Secondary:

• Update computer data base with emails of families, clients and referral sources
• Back up for on-call

 
We are looking for a dynamic individual, who is a critical thinker, with strong problem solving skills and is looking to make a difference in the lives of the clients we serve.  Our office is open from 8:30 – 4:30, Monday – Friday.  We are a team of professional looking for this missing link.
 
MSW required, preferably with a minimum of 2 years experience.
Position is 40 hours/week.  Compensation based on experience 
Benefits include 3 weeks PTO, 10 paid holidays and bonus.  NO health insurance
 

Each Home Instead franchise is independently owned and operated.