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in Green Bay, WI

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About this job

Job Title:                                Deli Clerk                              

FLSA Status:                          Hourly

Reports To:                           Deli Manager

 

Maintains stock levels in the deli department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides excellent services to all guests
  • Assist guests with finding items they are looking for on or off the sales floor
  • Takes orders and other special requests
  • Answers the telephone and assists guests using proper phone etiquette
  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager
  • Watches over service case
  • Quality control
  • Makes sure products are rotated, using first in first out method
  • Garnish product
  • Makes sure case and everything around it is clean and tidy; no messes or spills
  • Be sure to have “New Item” signs and change out signs if things are on sale to the correct price
  • Inventory and Temperatures
  • Take temperatures of everything regularly
  • Fill cupboards with containers, lids, spoons, tags, etc.
  • Required to maintain food safety logs
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Other duties as assigned

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Ability to deal tactfully and effectively with guests and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
  • Complete understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
  • Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Lifting up to 50 pounds on an occasional basis
  • Full range of upper body motion
  • Must be able to work at a fast pace
  • May be exposed to extreme temperatures

WORK SCHEDULE

  • The Deli Clerk is an hourly position
  • The shift to be worked will vary, including weekdays, weekends, and holidays

Festival Foods serves guests in over 25 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.