Client Care Manager

Home Instead Senior Care® Client Care Coordinator Job Description Home Instead Senior Care, Marin County, CA Objective: The Client Care Coordinator is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients. Primary Responsibilities: • Reflect the core values of Home Instead Senior Care . •  Provide leadership and management of the client services and home care sales departments which affect profitability and achievement of the operational goals. • Manage outcomes of department activities and direct changes that will drive achievement of operational goals. • Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and CAREGiverSM. • Develop and maintain positive and professional relationships with referral sources in the community. • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees. Secondary Responsibilities: • Maintain and establish strong relationships with neighboring franchise owners. • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team. • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office. Critical Numbers: •  College degree or equivalent work experience • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered • Must possess a valid driver’s license. Knowledge, Skills and Abilities: • Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care • Must demonstrate excellent oral and written communication skills and the ability to listen effectively • Must have the ability to work independently, maintain confidentiality of information and meet deadlines • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community • Must have the ability to present a professional appearance and demeanor • Must have the ability to operate office equipment • Must have computer skills and be proficient in Word and Excel • Must be able to work evenings or weekends as required • Must have knowledge of the senior-care industry • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone • Must be patient and congenial on the telephone • Must be able to perform duties in a professional office setting • Must be able to recruit “A” players

Each Home Instead franchise is independently owned and operated.