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Hours Full-time, Part-time
Location Westgate Shopping Center
Rocky River, Ohio

About this job

Hard working, positive, process-oriented and friendly person wanted for a Customer Service and Baker/Decorator position at Gigi’s Cupcakes!

Do you have a positive attitude and a track record of success? Are you passionate about life and passionate about baked goods? Gigi's Cupcakes seeks a friendly, outgoing, "can-do" attitude person to service our wonderful customers. Gigi's sells a variety of fresh cupcakes, cakes, cookies and cheesecake for all client types: including retail, weddings, caterings, parties, and more. We are looking for a career oriented person that has a desire for success, ability to problem-solve, and perform consistently. We have a growing business with a very fun environment! We hope that you'll consider joining our team! We have full-time and part-time positions available!

Primary Duties and Responsibilities (Other duties and task may be assigned):

  • Ensure guest satisfaction through adhering to Gigi’s Baking and Customer Service Standards.
  • Assist guests with questions - including, but not limited to: ingredients, cupcake selection, special orders and check-out process.
  • Responsible for production of Gigi’s products.
  • Responsible for managing kitchen waste and variances.
  • Responsible for washing dishes and maintaining overall store cleanliness.
  • May be responsible for ordering and checking-in product orders
  • Responsible for maintaining overall store cleanliness.
  • Must be on time for scheduled for shift and dressed in proper uniform

Requirements and Skills Needed:

  • Minimum 1+ year of experience in fast paced, customer service driven environment.
  • Must adhere to Gigi’s Baking and Customer Service Standards.
  • Must be flexible and remain professional during all situations.
  • Must be able to effectively communicate with peers, customers, and management.
  • Must be detail-oriented, organized, have the ability to multi-task, and perform well under pressure
  • Must be able to identify and resolve problems
  • Must have the ability to retain and protect confidential material
  • Must be willing to be crossed-trained on all positions
  • Must have the ability to lift up to 50 lbs