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in Pittsburgh, PA

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Hours Full-time, Part-time
Location 101 Kappa Drive
Pittsburgh, Pennsylvania

About this job

The purpose of this position is to join and contribute to a service conscious Pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, Team Member and Company outcomes.
  • Model excellent patient care and outstanding customer service by respecting, engaging and meeting or exceeding all patient needs including but not limited to: processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over the counter medications to the Pharmacist.
  • Use the Pharmacy computer system at all stations to complete all actions necessary to fulfill patient orders timely and accurately.
  • Perform all supporting duties to contribute to the safe and efficient dispensing of all patient orders.
  • Follow all quality assurance policies and procedures at all stations including data entry, selecting and counting medications, call que and ringing out customers at will call and POS.
  • Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating medications and other supplies per company policies and procedures.
  • Acknowledge and welcome patients with compassion and a smile at all pharmacy entry points.
  • Adhere to all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
  • Maintain a neat and clean work environment to ensure company and government requirements are met.
  • Mentor/Train new and existing team members in the Pharmacy.
  • Assist team members with tasks to ensure department runs efficiently.
  • Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
  • Have knowledge of all appropriate service and business metrics and assist the team on action plans to improve outcomes
  • Assist in the execution of all company initiatives and programs.
  • Achieve and maintain minimum testing requirements.
  • Others duties as assigned
  • Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: \\$0