Part Time Customer Service Team Member - Wine, Spirits and Beer

110 Farm View, Montvale, NJ
Montvale, NJ 07645

Job details

Job type Part-time

Job description

Part Time Customer Service Team Member - Wine, Spirits and Beer

What is my Job:

Providing Incredible, Knowledge Based Service

  • Provide incredible customer service by proactively approaching customers on the sales floor, making recommendations for food and wine pairings, helping locate items and answering any questions about products or services offered
  • Build relationships with customers making incredible customer service a priority over other tasks
  • Provide tastings of wines to customers in the store; properly set up and demonstrate products, follow wine sample programs and adhere to all state and Store regulations; be sure to engage customers with product information, sharing knowledge and answering any questions
  • Utilize resources continuously to expand knowledge about the wide variety of wines/other products available in the Store to grow and develop professionally, share acquired knowledge to assist customers
  • Set up displays and merchandise products in innovative and eye-appealing ways to promote products, reflecting seasonal items, best value items and drive sales in the store
  • Stock shelves, rotate items and ensure product levels are sustained throughout the day to meet customer needs

Continuously Improving Results

  • Efficiently perform all steps in the checkout process including properly scanning and bagging items at a rate that meets Store requirements, accept and process different forms of payment and make accurate change to ensure no overages or shortages of money
  • Properly handle all product and equipment, maintain a clean work area, in accordance with safety guidelines with the aim of reducing shrink in the store
  • Perform other tasks essential to the proper functioning of the store which may include breaking down delivery loads, refilling supplies, ordering products and general maintenance of the store
  • Prioritize assignments and complete them efficiently
  • Assist others with additional tasks as needed

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with company Policies and Work Rules, as well as federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the store

What skills, learnings, and experiences are required?

  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Provide incredible customer service , acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills , prioritizing requests and department/store activities while managing interruptions and attending to details to complete tasks within deadlines
  • Has knowledge of products used throughout the store and works across departments/store to provide knowledge based service to assist customers in finding complete meal solutions
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
  • Able to problem solve , anticipating, analyzing, and identifying

What skills, learnings, and experiences are preferred and will set me apart?

  • Customer service experience, preferably in a food service, grocery, restaurant, retail or wine shop setting
  • Ability to assist all customers in finding the perfect product for whatever their needs may be
  • Knowledge, passion, and experience working with wine

Work environment:

  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include repetitive hand and arm movements, bending and reaching
  • Will be required to spend time on his or her feet and stand or walk without a break for up to 4 hours
  • May be exposed to various allergens (things that may cause an allergic reaction)
  • The average weight range of items lifted is 5-40 pounds with a maximum weight lifted of 50 pounds occasionally


  • Employment may be contingent upon your completion and our evaluation of a criminal background check
  • All Applicants will be screened; only those closely matching the job profile will be interviewed

Job Type: Part-time

Additional Info

Minimum Age
18+ years old

Job Industries

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