Client Experience Assistant - Full-time / Part-time

Client Experience is our main objective in our business. They are the first point of contact for both clients and staff each day. The client experience assistant must possess a wide variety of skills including customer service, sales, and team leadership.

Job Requirements
* Answer all inbound calls
* Give quotes to all inquiries
* Schedule all repeat and one time sales for cleaning appointments
* Give all messages to teams from clients regarding key placement, dog
accommodations, last minute cancels, etc on a timely basis as well as
document in appropriate places
* Invoice daily & reconcile accounts daily/monthly
* Post and prepare bank deposits
* Prepare route sheets for cleaning teams and pull appropriate keys and files
* Prepare maps for teams, and optimize driving routes for client preferences,
cost, time, and efficiency
* Knowledgeable in Microsoft
* Must be willing to learn and understand different software systems
* Make next day calls when necessary with 1 hour window of arrival
* Pick up all messages each morning and respond in a timely manner
* Enter all new sales and scheduling, pricing, customer data information changes into the computer
* Verify the schedule for accuracy and make adjustments to routes and teams
* Make next day follow up calls to all clients serviced for the first time and after
the 3rd cleaning visit to determine level of satisfaction
* Resolve all client complaints with professional approach and to the satisfaction of the client
* Document response received from client on notes section of work order
* Follow up on all client no-shows before next cleaning resolving reason for
past no show
* Resolve all breakage and damage issues to satisfaction of customer
* Prepare all gift certificates purchased and log deposit on the computer
* Other duties as assigned